General Information: The warranty is valid for 1 year by the manufacturer. Customers must provide proof of purchase including the purchase date and photos of the defective merchandise. One will also be required to help Nature United LLC in the determination of the actual cause of the defect for the manufacturer's Quality Control Department. Please see the detailed description of the warranty coverage below. Fountain Damage: Fountain materials such as fiberglass and resin are not meant to withstand extreme temperatures. Improper storage of the fountain that allows water to freeze within a product may cause damage and is considered negligence and will not be cover under the warranty. The use of “hard water” and/or harsh cleaners can affect the paint or other finishes. If the fountain is not cleaned properly or use of such additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some splashing to occur and protecting the immediate surfaces is not the responsibility of the manufacturer and will therefore not be covered under warranty. Fountain Notice: It is common for some splashing to occur and protecting the immediate surfaces is not the responsibility of the manufacturer and will therefore not be covered under warranty.
Fountain Finish: The use of water will cause natural erosion to the color. This area can be touched up using standard paint. The paint is designed protect the entire finish against breakdown of color. As with any product, all finishes with time will gradually fade and discolor. The warranty will only cover against severe or complete fading within the first year from date of purchase with the above exclusion. In most cases paint chipping occurs from water or misuse of cleaning chemicals and these will be looked at on a case by case basis. The best way to protect the fountain's finish is to use an acrylic paint sealer.
How long will this take? Warranty claims generally take 3 to 5 business days to process by the manufacturer after all required information is received.
What is Not Covered: The limited warranty will NOT cover cases of damages due to:
Inadequate care and/or neglect
Environmental and/or natural elements
Immersion in water, unless specified
Improper Installation/Storage and/or Maintenance
This warranty is void if: The product has been damaged by accident, misuse, negligence, improper installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc... which affects the paint and/or parts. This warranty also does not cover any additional charges or installation, removal and/or disposal.
Nature United LLC, nature-united.com, nor any of its directors, employees, or agents will be held liable for damages of any kind arising out of or in connection with the use of this site or products, including compensatory, direct, indirect or consequential damages. When placing an order using the website the customer must be 18 years of age or older. Submission of an order is in agreement to these terms and conditions.
All products on nature-united.com are not intended to diagnose, treat, cure, or prevent any disease. Products and statements have not been approved by the U.S. Food and Drug Administration. The information contained on this website is general in nature and is not meant to be a substitute for the advice provided by a licensed medical professional.